Privacy Policy

1. About ParkHandy

ParkHandy is a parking technology platform operated by Parkhandy LLC. ParkHandy provides services that may include HotSwap, parking space rentals, host services, account features, navigation-related functionality, notifications, ratings, reviews, and support services.

This Privacy Policy applies to the ParkHandy mobile application, the ParkHandy website, and related services that link to or reference this Policy.

2. Information We Collect

The information we collect depends on how you use ParkHandy. It may include the following categories.

Account and Profile Information

When you create or use an account, we may collect information such as your name, email address, telephone number, account identifiers, profile information, and information associated with authentication or sign-in.

Vehicle Information

ParkHandy may collect vehicle information that you provide for parking-related services, such as vehicle description, make, model, color, license plate information, or other information needed to identify a vehicle during a parking transaction.

Location Information

With the permissions you provide through your device, ParkHandy may collect and process precise or approximate location information to provide location-based features. These features may include finding nearby parking, HotSwap availability, determining distances, displaying parking locations, and helping users navigate to a parking location.

Your device settings may allow you to control whether ParkHandy can access location information. Some location-based features may not function properly if location access is disabled.

Parking and Transaction Information

We may collect information relating to HotSwap requests, parking handoffs, parking space listings, rental requests, reservations, rental periods, prices, cancellations, extensions, transaction status, ratings, reviews, and other activity performed through ParkHandy.

Host Information

If you use ParkHandy as a host, we may collect information relating to parking spaces you list, including the location and characteristics of the parking space, availability, pricing, booking activity, and information necessary to administer host services.

Photos and User-Submitted Content

If you submit photos, reviews, comments, reports, dispute information, or other content through ParkHandy, we may collect and store that content in connection with your account or the relevant parking transaction.

Support and Dispute Information

If you contact ParkHandy, report a problem, or open a dispute or review case, we may collect your communications and information associated with the matter, including case identifiers, transaction details, descriptions, photographs, and related records.

Device and Technical Information

We may automatically receive technical information such as device type, operating system, application version, device identifiers, notification tokens, IP address, diagnostic information, and information about how the application or website is used.

3. How We Use Information

We may use information to:

• create, authenticate, and maintain user accounts;
• provide HotSwap and Space Rental services;
• connect users involved in parking transactions;
• display nearby parking opportunities and locations;
• process and administer bookings and parking activity;
• send transactional and service notifications;
• provide navigation-related functionality;
• process ratings, reviews, reports, and disputes;
• provide customer support;
• detect misuse, fraud, security threats, or prohibited activity;
• maintain and improve ParkHandy;
• comply with legal and regulatory obligations; and
• protect ParkHandy, our users, and the public.

4. Payments

ParkHandy may use third-party payment service providers to process payments, charges, payouts, refunds, or other financial transactions.

Payment providers may collect and process payment information according to their own privacy policies and terms. ParkHandy may receive transaction-related information such as payment status, transaction identifiers, amounts, refunds, or payout information necessary to operate the service and maintain transaction records.

5. How Information May Be Shared

We do not sell your personal information in exchange for money. We may share information when reasonably necessary to provide and protect ParkHandy, including in the following circumstances.

Between ParkHandy Users

Certain information may be shared between users when necessary to complete a HotSwap, parking rental, or other parking transaction. We seek to limit information displayed to what is reasonably necessary for the relevant feature or transaction.

Service Providers

We may use service providers that help us operate ParkHandy, including providers of cloud hosting, authentication, databases, storage, notifications, mapping, navigation, payment processing, analytics, communications, security, and technical infrastructure.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, or governmental requests; enforce our agreements; investigate fraud or misuse; or protect the rights, property, safety, and security of ParkHandy, our users, or others.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

6. Notifications

ParkHandy may send push notifications and other communications relating to account activity, HotSwap activity, rental requests, booking status, parking transactions, disputes, security, and other service information.

You can control certain notification permissions through your device settings. Disabling notifications may cause you to miss important information about active parking transactions.

7. Data Retention

We retain information for as long as reasonably necessary to provide ParkHandy, maintain transaction and business records, resolve disputes, enforce agreements, prevent fraud or abuse, meet legal obligations, and protect our users and services.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet service or electronic storage system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials and devices.

9. Your Privacy Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, or other information about how your data is handled.

You may also manage certain permissions, such as location and notifications, through your device settings.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

ParkHandy is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through accounts intended for use by the general public.

If we learn that personal information from a child under 13 has been collected in circumstances requiring deletion, we will take reasonable steps to address it.

11. Third-Party Services and Links

ParkHandy may interact with third-party services, websites, mapping or navigation providers, authentication providers, payment processors, or app stores.

Those third parties may process information under their own privacy policies and terms. Parkhandy LLC is not responsible for the privacy practices of independent third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to ParkHandy, our practices, technology, or legal requirements.

When the Policy is updated, we may revise the effective date displayed on this page. Where required by law, we will provide additional notice or obtain consent.

13. Contact Us

If you have questions about this Privacy Policy or ParkHandy's privacy practices, you may contact: